Terms and Conditions

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By scheduling an appointment at SAPPHIRE MEDISPA LTD, you are agreeing to the following terms and conditions:

Use of Discount Codes

• Discount codes must be applied at the time of booking online or presented at check-in/checkout.
• Discounts will not be automatically applied to your account without code verification.

Booking & Payment Information

• To confirm your booking, valid card details must be provided. This information is securely stored and will not be shared with any third parties.
• Your card will only be charged under the following circumstances:

1. You authorise us to charge it for a treatment.
2. You cancel within the restricted timeframe or fail to attend your appointment.

We use Timely, a secure booking and payment platform that meets PCI DSS (Payment Card Industry Data Security Standards). Payment details are encrypted, and no card information is retained on our systems.

For more on security, visit: TimelyPay Security | Timely Salon & Spa Software

Vouchers & Promotional Offers

• Some vouchers may have a minimum spend requirement.
• No cash change will be given for vouchers.
• Vouchers must be used before the expiration date.
• Offers must be redeemed within the specified timeframe and cannot be extended.

Loyalty Card Scheme

• 25% off loyalty cards cannot be used with other offers but CAN be used alongside rewards. 
• One stamp is issued per paid visit.

Quotations

• Any price quotation provided is valid for 14 days from the date of issue.

Client Behaviour Policy

• Abusive or inappropriate conduct towards staff or other clients will not be tolerated.
• Anyone displaying such behaviour will be asked to leave immediately and may be permanently banned.
• Applicable charges may be enforced as per our terms.

Cancellation Policy & Deposits

Appointments must be cancelled or rescheduled at least 48 hours in advance via your online account.

• Cancellations made within 48 hours of the appointment will incur a 50% charge.
• Cancellations made within 24 hours will be charged 100% of the treatment fee.
• Clients on prepaid courses will be charged £15 per missed appointment and area, or one session will be deducted from their course.

Please note:

• Cancellations via social media are not accepted.
• Requests must be via phone, text or email

Refunds

All treatments and prepaid courses are strictly non-refundable, but we will be able to offer alternative treatments or a voucher to the value that you paid for.

Therapist Availability

While we aim to accommodate preferred therapists, we reserve the right to assign different staff due to scheduling, sickness, holidays, or staff availability.

Facilities & Access

• A restroom is available. Guests requiring use will be escorted to the location.

Children Policy

• Children are not permitted on the premises for safety and insurance reasons.

Animal Policy

• No animals are allowed within the clinic.

Thank you for your understanding and cooperation. We look forward to welcoming you at SAPPHIRE