Terms and Conditions

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By scheduling an appointment at Sapphire Skin Ltd and Sapphire Laser Clinic Ltd, you are automatically consenting to our terms and conditions which are set out below.

Discount Code :

You must use the discount code when booking online, or show your code to the receptionist at Check-in/Checkout, any discount codes are not automatically added to your account. 

Bookings, your information is secure:

You will be required to provide your card information to confirm your booking. This process is secure, and your details will not be shared with any third parties or other companies. The card will be held on your account and will only be charged under the following circumstances:

1. If you request us to charge your card for a treatment for yourself or another individual.

2. If you fail to show up for your appointment or do not cancel it in advance.

We utilise a system known as Timely, which employs the same security protocols as banks for online payments. Payment information is encrypted to safeguard against hackers and fraudulent activities, and we do not retain any credit card information within Timely. We adhere to the stringent Payment Card Industry Data Security Standard (PCI DSS) guidelines to ensure the safety and security of your credit card details.

 TimelyPay Security | Timely Salon & Spa Software 

Vouchers & Offers

Some vouchers may specify a minimum spend.

No change is given from the vouchers.

Vouchers must be used before the expiry date. 

Offers can not be rolled over and must be used within the set time period.

Loyalty Card

25% off loyalty card can not be used in conjunction with any other offers and must be used with the assigned therapist.

You receive one stamp for each paid visit.

Quotations 

Any quotations that are given to you will be valid for 14 days.

Behaviour 

Any form of abusive conduct towards our staff or fellow customers will be strictly prohibited. Individuals engaging in such behaviour will be required to exit the premises and will be barred from returning. Additionally, charges will be applied in accordance with our terms and conditions.

Cancelation Policy & Deposits

You are not permitted to cancel or reschedule your appointment within 48 hours of the scheduled time. However, you may cancel or modify your appointment before this time frame by logging into your account.  

Any cancellation requests submitted via email or text must also comply with this time frame and be made during business hours; cancellations through social media are not accepted as this platform is not monitored consistently.  

Sapphire Opening Hours :

Monday CLOSED

Tuesday 10am - 6pm

Wednesday 10am - 6pm

Thursday 10am - 6pm

Friday 10am - 7pm

Saturday 10M - 8PM 

Sunday CLOSED

If you need to cancel your appointment, please note the following fees: a 50% charge will be applied for cancellations made within 48 hours of the appointment, and a 100% charge will be incurred for cancellations made within 24 hours.  

For clients who have prepaid for a course, a fee of £15.00 per appointment or per area will be charged, or this 'treatment number' will be deducted from your package. Sapphire reserves the right to deduct points equivalent to the fee.  

Non-Refundable Deposit Policy

A non-refundable deposit is required for all treatments, including but not limited to laser, resurfacing, Illumifacial, HIFU, and tattoo services. This deposit is non-transferable and will not be refunded. The amount of the deposit may vary depending on the specific treatment, course, or personalised plan chosen.

Refunds

All treatments and courses are non-refundable and non-transferable

Courses

It is essential to complete the entire course of treatments to achieve the best possible results. Certain treatments, such as laser hair removal, may necessitate additional sessions due to the unique characteristics of each individual's skin and hair. While we recommend a total of six sessions for laser hair removal, some clients may require more.

Should you need to cancel your appointment, it is your responsibility to reschedule. Failure to attend within the specified timeframe may adversely affect your results, and Sapphire Skin Ltd and Sapphire Laser Ltd will not be held accountable for any such outcomes.

Therapists

We have the right to change your therapist for each of your treatments, you may have a desired therapist, but this may change due to sickness, holidays and leave.

Some therapist are also self employeed

Toilets 

We do have a toilet. 

If you need to use the bathroom you may, but you will be supervised to the location.

Children

No children are allowed within the premisses, this is a health and safety issue and also for insurance purposes. 

Animals

No animals allowed thank you.